Privacy Policy

1. Introduction

TruckNetParts respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make an enquiry, or purchase from us — in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide you with quality service and process your orders effectively.
This may include:

Your full name and contact details (email address, phone number, physical address).
Business or company name (if applicable).
Vehicle or part details related to your enquiry or order.
Payment or transaction details (processed securely through third-party gateways — we do not store full card information).
Website usage data (via cookies and analytics) to help us improve performance and user experience.

3. How We Use Your Information

Your personal information is used for legitimate business purposes, including:

Processing orders, payments, and deliveries.
Responding to your enquiries and providing after-sales support.
Sending order confirmations, invoices, or updates.
Improving website functionality and customer experience.
Complying with legal and regulatory requirements.

We do not sell, rent, or trade your personal information with any third parties.

4. Data Storage and Security

TruckNetParts uses secure systems to protect your personal data from loss, misuse, or unauthorised access.

Electronic data is stored on password-protected servers with appropriate firewalls.
Paper records (if any) are kept securely and destroyed when no longer needed.
Only authorised staff have access to personal information for business purposes.

5. Sharing of Information

We only share your personal information where it is necessary to:

Complete a transaction (for example, with couriers or payment service providers).
Comply with a legal obligation or lawful request.
Protect our rights or prevent fraud.

All third-party service providers are required to handle your data securely and in compliance with POPIA.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect anonymous data about site usage and performance.

You can choose to accept or decline cookies in your browser settings.
Cookies do not give us access to your personal information.
Analytics data helps us understand which pages are most useful and improve your experience.

7. Your Rights Under POPIA

You have the right to:

Request access to the personal information we hold about you.
Ask for corrections or updates to your information.
Withdraw consent for processing your data (subject to legal or contractual obligations).
Request deletion of your personal data where applicable.

Requests can be sent to willem@ilangasa.co.za or workshop@ilangasa.co.za.

8. Data Retention

We retain personal data only as long as necessary to fulfil the purpose for which it was collected, or as required by law (e.g. tax or accounting records).

9. Links to Other Websites

Our website may contain links to external sites. TruckNetParts is not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please check back regularly to stay informed.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 willem@ilangasa.co.za | workshop@ilangasa.co.za
📞 083 279 0228
🏢 121 Miracle Meadows, Bronkhorstspruit, 1020